"I just wanted to send you a big thank you for the incredible experience I had buying this pair of shoes. It ended up being a bit of a production finding a pair that fit correctly, but your company was unbelievably helpful and generous with your return policy. I'm not exactly sure how such an open policy ends up being a profitable business model, but it's incredible for your customers. Hopefully my praise has convinced my friends and co-workers to shop with you in the future. As an aside, having worked in customer service myself in the past, I was impressed with the level of good-cheer and helpfulness I was greeted with every single time I contacted customer service by phone. It's such a pleasant surprise given the general malaise affecting almost everyone in this recession economy. You should all be commended for the work you do. Thank you once again. I look forward to shopping with you in the future. Sincerely, "
Chadwick H., Mar 28, 2009
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