"Thank you for such a wonderful company! I have a large shoe size (size 11) and it is not always easy to find shoes or shoe styles that I like in regular department stores. It's refreshing that there are companies like Zappos that are a keyboard away. I LOVE my shoes and I'm addicted to this website. My husband has to boot me off the computer from time to time; however, I've gotten him to purchase a few pairs. I refer this website to all my friends. You also have a wonderful customer service team--they are very personable and cordial. Customer service is not just friendliness but going above and beyond the expectation of the customer. I hope that you and your staff are good to your employees (seems like it) because unhappy employees is poor customer service and poor customer service means no repeat business which result in poor sales and poor sales may lead to no company. Keep up the good work, Sir or Madam. Sincerely, "
Gina M. M., Mar 26, 2007
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