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A Happy Zappos Customer Says:

"Just wanted to say, “Wow, thanks for the great service.” I had ordered shoes as a Christmas gift from another web vendor. Delivery took 10 days. When they finally arrived, the shoes themselves were a different size than the box they came in/what was ordered! Needless to say, I was disappointed and resigned to the fact that the gift recipient was going to have to wait for his shoes. I decided not to exchange with the problem vendor, but instead order from you since I have ordered before without problems. Ordering Saturday before Christmas, I was sure the shoes would arrive no earlier than Thursday via overnight delivery, so I was shocked to receive the shoes, size as ordered, today - in time for Christmas!!! THANK YOU for the wonderful service, "

Anne G., Dec 29, 2007

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