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A Happy Zappos Customer Says:

"I've just received the return label for the boots I ordered for my husband for Christmas. A different size is being sent quickly so he will have them on time. I'm writing this note to say thank you for your service. My husband and I are in our sixties and have gotten used to deteriorating service over the years. When I told him what you were doing to help us, his mouth dropped. I got courteous immediate service, a friendly voice that wanted to help, phone service that did not keep me on hold through the 5th Symphony, and voluntary quick shipping. We are totally impressed and grateful. We will d definitely spread the word about your company and use you for our shopping place. Thanks again. A very satisfied customer, "

Joanna W., Dec 27, 2006

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