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A Happy Zappos Customer Says:

"Good afternoon, Tony and the Zappos team! My name is , and I am the Regional Manager of the Henderson Claim Jumper. I would like to take this opportunity to congratulate Tony and the entirety of the Zappos staff on ten great years of business, as well as heartily thank you for choosing Claim Jumper as the venue for this milestone event in your company's history. We have always enjoyed serving the vivacious and proud staff of Zappos, and truly do appreciate your business. As you and your staff noticed yesterday, the initial challenge of serving your hundreds of guests did not result in the service we expect to give you as our valued guests. Please rest assured that your next celebratory experience at Claim Jumper will be even better due to the lessons learned yesterday. We certainly did our best to be prepared for the initial arrival of your guests, and once we were able to adjust our preparations accordingly as the event continued, we gave it our best as well. We certainly are aware that in order to grow and flourish today, we must use our best to push ourselves further, into something even better. In the future, you can be certain that our best will be even better. I am an 18-year employee with Claim Jumper Restaurants, and we have always taken great pride in the standard of our food, beverages, and hospitality that we bestow upon our guests. It fills me with pride that you would choose Claim Jumper to mark this momentous occasion, and I would like to ensure that our pride shows through in "wowing" you with great service. Thank you again, Zappos family, and congratulations on such a spectacular milestone! PS: On a less formal and personal note, I had a blast serving your team."

Heath B., Jun 2, 2009

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