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A Happy Zappos Customer Says:

"I just tried getting a pair of shoes similar to ones I had bought on Zappos several months ago, but found the style was discontinued and no longer on your website. Your phone service people found me the exact shoes I was looking for on a competitor’s website and encouraged me to get them, which I did. I was floored by your amazing customer service. That is how you develop lifetime customers like me. I am proud that my last name and Zappos have the same linguistic roots! "

Hank S, Dec 24, 2007

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