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A Happy Zappos Customer Says:

"This is my first encounter with your company and I have to admit that Zappos.com mean business, no pun intended. I was advised yesterday by one of your representatives that they were getting my order ready for 2/20 arrival. I thought to myself this is why they're number one in the shoe business. Today, 2/19/07 @ 2 PM, we arrived home from shopping and my wife asked me if I had ordered anything? When she said this I immediately looked at the front porch and I saw this package. We pulled into the driveway I looked at the package, I guess I never took my eyes off of it) which was marked Zappos and I said, "No way." I asked my wife if today was the 20th and she said no it's only the 19th. Now, to make a longer story shorter, the shoes were exactly what I wanted. I know in commercial business it's tough to get orders out on time, but arriving before the schedule date... The first few lines says it all!! Thank you for the fast response! "

Norm, Feb 28, 2007

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