"Dear Zappos Customer Loyalty Team, I received my shoes today just as promised, they fit great and I am very happy. If I told you that I had ordered 3 other pair of shoes from 3 other companies in which I had to pay BIG $$$ to have shipped in time for a special occasion this weekend, and two of the three have arrived and must be returned at my expense as well...I don't think you would believe me. But, that is exactly my situation!! I cannot thank you enough and I will be purchasing ALL my shoes from you. And, just so you know I am a "Market Maven" I will tell everyone I know my story and about you and your outstanding customer service. You will receive lots of business through my word of mouth do to my most pleasant experience. Thank you, thank you!! Take care and God Bless, "
Angie C., Mar 21, 2007
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