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A Happy Zappos Customer Says:

"Dear Zappos, I wanted to write you a note to express my sincere appreciation and amazement for your customer service. I have worked in sales virtually my whole career and deal with customer service issues on a daily basis, but I must say I have never experienced a level of service that is anywhere close to what you provide at Zappos. I placed my order at 9:31 last evening and these shoes were on my doorstep at 10:30 this morning... and without even choosing express shipping! You guys are simply the best I've ever seen. By the way, I'm wearing the shoes now and I love them. They fit and look great. You can be assured that I am hooked as a customer and will be placing future orders. I congratulate you on what has to be a wildly successful business and look forward to future interaction. Best Regards, "

Charles T., Mar 24, 2008

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