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A Happy Zappos Customer Says:

"I only have one word to describe Zappos.com, "awesome"! In this day and age, you never know exactly what you're going to get when you shop online. Zappos.com is the exception. I ordered 3 pairs of shoes for the first time on your site last evening and was in total shock to have them sitting at my doorstep the very next day. Unbelievable. I had to read more about the Zappos.com background and was so enlightened by your founder's description of the history of Zappos.com. He was absolutely right...service is everything, and most other online retailers don't understand that usually it only takes one mistake to lose a customer forever. Your vision is right on target and if you continue to demonstrate your philosophy, I guarantee your business will inevitably grow as far as you want it to. The abstracts about your Management Team are excellent (and I did notice a lot of Harvard and Stanford grads). The bottom line is that as busy as a businessman that I am, I definitely felt it was worth taking time out to acknowledge your efforts and thank you for making Zappos.com a reality. It has been a pleasure to be your #1 customer."

, Apr 11, 2007

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