"I have to write AGAIN to let you know how absolutely THRILLED my family is with Zappos wonderful customer service! Ordered a pair of Slip-On Vans for my teenaged son on Sunday very late in the evening! As always, I select the FREE shipping and VOILA... the package was waiting on our doorstep this afternoon (Tuesday!) when he arrived home from school! (Will add a note here about son's girlfriend who didn't take his advice regarding Zappos! She ordered her newest Vans from another site... what a huge mistake! Not only were they outrageously priced, shipping was crazy... AND it took over 3 weeks (2 days shy of 4 weeks!) for the "in stock" shoes to be delivered! Thank you Zappos! We keep coming back! No other company compares! Keep up the great job! Keep carrying the shoes my guys love and want to wear! I'm a happy Mom who is thrilled to have avoided a trip to the mall! Whoohoo! "
Robyn, May 21, 2008
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