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A Happy Zappos Customer Says:

"Just wanted to let you know that the note I received today that my shoes will be shipped sooner at no additional cost to me is an excellent example of great customer service. I already appreciate the fact that I don't have to pay for shipping and that I can return the shoes at no additional cost but this was an added bonus. I do not see enough of this type of "going the extra mile" customer service these days so this type of service really makes Zappos stand out. I will definitely shop at Zappos again and share the site and experience with friends. Thank you! "

Lori L., Feb 13, 2009

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