"Dear Zappos.com Customer Loyalty Team: I just wanted to say THANK YOU ALL for providing me with SUCH a wonderful first-time experience with your company! I have never received so much personal attention regarding my shipment, my exchange and all of my questions/concerns regarding my credit card info etc. The day I sent my return package back via UPS --I received my NEW package...I was amazed, and so excited! Many thanks to the representative who helped me and the whole team there at Zappos! I have already begun spreading the word to whoever'll listen (ha ha) about Zappos.com and how awesome you guys are!!! Your Happy & Loyal Customer, "
Tiffany E., Aug 1, 2007
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