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A Happy Zappos Customer Says:

"Just wanted to say as I have to many friends, that your service and policies are second to none! I ordered climbing shoes in two sizes and two styles but from a different brand than I had been wearing. They were all too small for me. I re-ordered the next two sizes of one style that I preferred but mixed up the Euro-American sizing in my haste. I reordered the two I wanted and now have a great shoe at a great price. I apologize for the accidental abuse of your wonderful shipping policy, but you have a customer and advocate for life. Just felt I needed to say THANKS! "

Steve, Aug 6, 2008

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