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A Happy Zappos Customer Says:

"I expect Zappos to have great service, but I am blown away that you took immediate action on what I offered as a suggestion! Honestly, I didn't imagine you would send the new pair before receiving the return. That kind of trust and customer service is simply unheard of. Then to top it off, you send my new pair as 1-day delivery?!! Unbelievable! That you pay for postage - even on returns - is phenomenal, but this current transaction, what can I even say except that you will get PLENTY of positive testimonials from me regarding my fabulous Zappos experience to anyone who will listen. That includes Zappos management, my friends, family, coworkers and beyond...Anyway, I want to thank you from the bottom of my heart for being so darn wonderful! I appreciate it far beyond what I've been able to say. In joyous Zappos awe, "

Patty, Jun 1, 2009

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