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A Happy Zappos Customer Says:

"Thank you for your email, that's great. I love that you take that extra little step to please your customers, especially the free shipping… that’s the reason I don't purchase online, but with the free shipping, it's an added incentive in the future. I will check out your site first before looking elsewhere. Thanks again! A new and very pleased customer, "

Kimberly T., Mar 26, 2008

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