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A Happy Zappos Customer Says:

"Thank you for your offer of making me a part of the VIP program. Your service and response is unmatched by any other company I have ever dealt with. I took the survey and relayed the best I could my pleasure in dealing with your company. Your personal comments like "have a wonderful day" is very pleasing, refreshing, and personable. There is nothing more you can do to improve your service since you are already doing a fantastic job. I am grateful there are still companies who truly care about the customer and continually strive to provide outstanding customer service. "

Martha, Jun 15, 2009

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