Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"Now I have a tough time shopping for shoes. I just have a hard time "pulling the trigger" with all the choices. So when my wife told me how happy she was with the process of buying from Zappos, I thought I should try it for myself, and I did. Last night when I came home from work, I pulled into my driveway, walked up to the gate, looking forward to my wonderful new shoes. Well what I saw made me sick. My dogs who have never touched any packages in the past, had seemingly had a great time tearing the Zappos box apart, and EATEN one of the brand new shoes! Well not the whole shoe but it was missing one side, the tongue most of the lining, and the lace. Now, I know my dogs like to chew things, but nothing like this had happened in the past. Of course this could not have been foreseen by anyone at Zappos, and I should have foreseen it. Even with this, when I called today to see if I could get anything done, Not really holding much hope, I was shocked to hear that Zappos was going to replace my order. This level of service is so rare today, and so very important to this service based economy that we in America find ourselves in. Thank you for the experience. And thank you for having the sort of policies that all companies need to embrace if they want to win in today's market. Zappos obviously holds to the philosophy of "promise much and deliver more." I will be buying all my shoes at Zappos from now on! "

Michael I. P., Jan 22, 2007

Read More Testimonials

Submit a Video Testimonial