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A Happy Zappos Customer Says:

"Hello all, As a wonderful surprise you recently upgraded the shipping on my order # 49026385. I wanted you to know how very much I appreciated that gesture. I had such an awful week previous to Wednesday, May 17th, when I placed that order. (Tuesday and Wednesday is my weekend.) Car being torn up by mechanics supposed to have fixed it, return visits to the shop, calls to the corporate office, etc., etc.. Unfortunately we had a storm that blew the delivery notice left Thursday under a planter on my porch but Friday when I got home from work I was greeted with the wonderful note that the shoes had been left with my neighbor. I retrieved them, wore them Saturday and just today was given notice that I was indeed given the promotion I had put in for a few weeks ago. Not that the shoes were the reason for that, but wearing them made me feel great. Couldn't have hurt, I say. Your kindness of the expedited shipping was very much appreciated. I certainly don't expect that again, but I do look forward to doing business with you in the future. And I sing your praises to all who ask. I heard about you when I asked a woman at work about her shoes. I would also like to mention that your website is very user friendly and that is also appreciated. So easy to order... So many shoes, so little time... Many thanks, "

Mary F, Jun 5, 2006

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