"I just wanted to let you know how thrilled I am with the service your website provides. I shop a lot online and am frequently disappointed by poor service, expensive shipping and difficult returns. None of these are true with Zappos.com. Your selection and prices are great as well as the free shipping. I'd shop at other sites more frequently if they offered the same (when will online businesses get it through their heads? Free shipping draws customers in!) My orders have arrived very quickly and are always filled correctly. The one time I had to return an item it was extraordinarily simple. Thanks! I'll be a loyal customer for many years to come. "
Amy H, Jul 3, 2006
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