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A Happy Zappos Customer Says:

"I just wanted to let you know of the fantastic service I received from your customer loyalty team. I live in New Zealand, so had some shoes shipped to my mother-in-law who lives in the States. Unfortunately the shoes were too small, so I had to reorder a larger size. When I sent back the shoes, they contacted me straight away to let me know they had been received them okay. My son loves the skate shoes we ordered as well. Will definitely order more shoes again from Zappos, even if I have to ship via a US address as the selection and price is so much better than New Zealand. Thanks again to you and your team for the great service. I work retail and know how one grumpy customer can bring you! Regards, "

Angela W., Nov 16, 2007

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