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A Happy Zappos Customer Says:

"I just want to say thank you for handling my online order so efficiently. My daughter and her friend are in a high school play and both needed white high top Converse sneakers. We looked everywhere and no one carried them. I reluctantly checked online and found your website and the sneakers we had been searching for. The price was right and the shipping free. We were crunched for time, but the 4-5 days worked okay. I received an email that you had upgraded my shipping at no additional cost to me. WOW! - isn't this the way business should be run, but almost never is anymore?! I was amazed to see the UPS man at my office the next morning with the sneakers! Exactly what I had ordered, packaged nicely, and delivered far more quickly than I had expected. I will tell everyone I know about your company and if there is anything I can do to testify (I work for a lawyer) about the quality of your company, please let me know. Thank you so very much for bringing back memories of when businesses went above and beyond to satisfy their customers - extremely rare these days. Sincerely, "

Cheryl S., Mar 24, 2008

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