"Wow... in this challenging economy - as an individual consumer I have come to expect retailers to cut corners just to keep their heads above water. I think I've become conditioned to expect to be disappointed... then I received your most recent email. Not only did it convey fantastic news, but it was very detailed and sent a very short time after my order. This is a great experience and instills confidence. You guys could have just sent me the shipping email, but you have gone above and beyond here and have exceeded my expectations (now let's hope I picked the right size)! "
Bill P., May 27, 2008
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