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A Happy Zappos Customer Says:

"Hello everybody--Just a quick word to express how thoroughly satisfied and happy I was in using your service for the first time. I work for FEDEX Express and need to wear solid black walking shoes. I'm also blessed with wide feet so the New Balance brand has been my choice for many years now. Heretofore, for whatever reason, I've gone to the NB web site and have been directed to the Onlineshoes.com web site for shipping purposes. Not a bad choice, but it's always taken a minimum of 4-5 days to get my shoes on board. This time (again, for whatever reason) I got directed your way and it was great! Your web site is really easy to navigate and the free overnight shipping is a real blessing. I was actually planning ahead on this purchase; I've still got some wear on my current shoes but it's good to know that if something catastrophic were to happen, that I could get replacement shoes within such a short time through your system to meet the FEDEX uniform requirements. At FEDEX, we pride ourselves on the customer service aspect of what we do; whenever I see somebody else, like yourselves, show that same pride, I like to try and let them know, so hey--way to go, guys. I'm hoping that you see a lot of these notes, but please feel free to share this with whomever you think needs to hear it. See you next time, OK? r/ "

Doug S., Aug 25, 2007

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