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A Happy Zappos Customer Says:

"Hi, I'm sure you get these emails frequently, but I would like to say that I am so impressed with your business model. Devoting yourselves to service is remarkable, and such a refreshing change from my transactions with other companies. I placed an order close to 2 PM expecting it not to ship until tomorrow. To my surprise, I'll receive my order tomorrow morning even though it was after your posted cut- off date. That really strikes me as impressive. I won't even get into your great return policy. Rest assured, I'll be doing my part to promote your service. This is the first time I've even written an email in praise of a company! Thanks, "

Jeff K., Jun 29, 2007

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