"I wanted to let you know how wonderful you CSRs are. A co-worker of mine remarked how happy he was with the shoes and service of Zappos. Given his recommendation, I ordered from your company and was very impressed by the personal attention that I received from your staff. Your CSRs have a professional manner mixed with a great sense of humor. Your selection of footwear is first rate. I have ordered from your company twice and plan to order at least two more times before the year is over. I will also recommend your company to other people. Sincerely, "
Cheryl W., Apr 20, 2008
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