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A Happy Zappos Customer Says:

"I wanted to write to you and let you know how truly impressed I am with your customer service. My father recently passed away and we found several boxes of shoes from Zappos in his closet. These had never been worn. We called your company and had no problems returning the shoes, even without a receipt. They had his information on file. While this was an easy exchange for us, it is not the full reason I am writing to you. The next week we received a beautiful bouquet of flowers from Zappos expressing their sympathy. This is above and beyond exceptional customer service from a company that truly seems to care for their customers and their families. I have spread the good word of your company to friends and family. I know this exceptional customer service will continue to set you apart from any other online store. Thank you from the bottom of my heart! "

Nikki, Nov 7, 2008

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