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A Happy Zappos Customer Says:

"I just wanted to give you some feedback on Zappos.com. Please keep in mind that this is the first time I have ever written to a company to give any kind of feedback. I have been ordering shoes from you guys for over 4 years now and have always been incredibly impressed by the company's high level of customer service. Whenever I call to ask a question or inquire about a return, I find myself speaking with a very polite, friendly, and accommodating person. It blows me away because I have never experienced this with any other company! So, congratulations to you and everyone else at Zappos on running such a great business! I will never forget the night I ordered a couple pairs of Uggs and then found out that they had arrived in my apartment building the next afternoon! I would honestly give you guys an 11 out of a 10! Keep up the great work! Best regards, "

Courtney P., Feb 3, 2008

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