"Dear Zappos Customer Service, You are just great! Thank you for upgrading this order for priority shipping. I also wanted to send a much belated thank you for a service you did for me about a year ago. At the time, my son broke his leg very badly and we needed some "basketball breakaway pants" to put over it so he could go out of the house, as the cast was quite large. We couldn't find them anywhere, but my mother found them on your website. She called to order the pants and when she told you of our situation you sent them immediately on overnight delivery at no charge to us. While that may seem like a small thing to you, it was a HUGE thing to us and we were grateful beyond measure. Thank you for your kindness. I have been a devoted customer, will continue to be and will always recommend you when I can to friends and family. God bless you and I hope your business thrives. Kindly, "
Allyson T., Oct 26, 2009
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