"Hello, First let me tell you I have recently purchased my first pair of shoes through Zappos and shoe stores might as well be extinct now. All of my shoe purchases will be through Zappos. Secondly, I oversee Guest Services at an Amusement Park and it takes a lot to impress me. You guys certainly did. I am impressed with your company culture as a whole as well. It looks like your company truly has been built from the ground up to service the customers needs. Many people say it, but not many people can deliver. I will be honest, I look to take a lot of your Customer Service practices and try to implement them here. Once again, thanks for the service. "
Ed S., May 21, 2008
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