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A Happy Zappos Customer Says:

"Dear Zappos, Yesterday morning I ruined my favorite hoodie. I called the shop where I bought it and they were out of it for the season. I am wearing a new one less than 24 hours later with free shipping. Thank you, thank you, thank you. (I've never written a thank you note to a web store or any retail establishment before.) I'll be back. "

Joanna, Nov 16, 2007

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