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A Happy Zappos Customer Says:

"I have been shopping with Zappos for a few years now. I have gotten most people I know to shop from you as well. I am always happy with the service and quality. I just wanted to write and say thank you for something I feel was above and beyond. Yesterday a small Zappos box came to the house. I knew I hadn't ordered anything recently so I was curious when I opened it. Inside was my dog's collar. Apparently it had somehow fallen into a box of shoes that I returned a few weeks ago. I was so surprised! I really appreciate your people taking the time to ship that back to me. To me that is an example of superior customer service and I will be telling all of my friends that story. So, thank you very much. I will continue to remain a loyal customer knowing that Zappos cares. Sincerely, "

Stephanie F., Aug 23, 2008

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