"Something just told me to let my son try on his Christmas present the night of December 23rd. Such a disappointment. They were half a size too big. It was 10pm when I called Zappos and explained my predicament to the most wonderful lady. "No problem. We'll have the 10's shipped to you, but I can't promise they'll be there by Christmas. We won't even charge you for this pair and we'll make the adjustments when we get the first pair returned". 3pm the following day, Christmas Eve, the FedEx driver banged on the door! "Package from Zappos!" The package actually arrived before the email notifying me of the tracking details!! You guys saved Christmas at my house!! YOU ROCK!!! I thank you, my son thanks you, and Santa does too! Ian"
Ian M., Jan 5, 2009
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