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A Happy Zappos Customer Says:

"I have to tell you, I have dealt with a lot of on-line companies for shopping. Yours far exceeds any of the others. I had gotten my daughter a pair of boots for Christmas. Through an error, we received 2 right feet & had to go through the aggravation of returning them. However, given the very busy holiday, mistakes do happen & you should be judged on the way you handled the problem. It was exemplary. I was given a coupon towards a future purchase. I tried to find her another pair of shoes, but you were out of the ones she wanted. However, you did ask if I would like to be alerted as soon as you had more. I had completely forgotten about it when, sure enough I got an e-mail telling me that those shoes had come in. I used my coupon & bought them. That was a nice ending for me but the icing on the cake is that these are now her FAVORITE shoes. She loves them. They are comfortable and durable. Thanks for being so user friendly & customer oriented. "

Pam D, May 3, 2007

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