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A Happy Zappos Customer Says:

"I just wanted to drop a line to let you know that I am extremely pleased with your company. It is a relief to know that if I purchase something and it doesn't work out you will pay for the return shipping. My husband found a shoe here locally and they didn't have the size, and he was very disappointed because he was sure they would be perfect in the next size down. I said "Let’s look at Zappos" and sure enough you had three left! We placed the order on Saturday evening and they were at my work Monday morning. I surprised him that evening and he was elated plus he said they felt fabulous...I will tell everyone I know because I am sure they will get the same great service. Thank you all for having personal integrity to give great service from beginning to end. You should all be proud of yourselves for the hard work you give to us customers! Sincerely, "

Kathy F., May 20, 2009

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