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A Happy Zappos Customer Says:

"My email crashed due to a power surge here in town, somebody is digging up the street down the block from me. Anyway - HOW DO YOU DO IT??? This level of service is unheard of today. I'm so impressed. I have a small e-commerce company and build custom electric guitars and basses, do repairs and mods for local guys, and sell imports on a very small scale. I have owned a worldwide mail order motorcycle parts and accessory company in the 90s. I currently work for a large aircraft company that is the model of bad middle management. My experience with your company today is really a bright spot in my business day. Please pass my thanks along to your crew and take a minute to pat yourself on the back. There is no way that this level of service is possible without great leadership and an enormous amount of time and hard work on your part, and your management team. Your people care. As you grow, this will be harder to keep at this level, however if you keep your eye on it you can enjoy great success in the years to come... Thanks again, ~ "

Doug, Dec 5, 2007

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