"I just have to thank all of you at Zappos for having such an outstanding business model. Your customer service is unparalleled. I have been ordering shoes for the past few weeks for my daughter and I to wear to several events this summer. We have ordered quite a few and sent quite a few back. No other company that I know of would provide such fast service with no shipping charges either way. This has allowed us to try many options that are not available in our local stores without worrying about racking up shipping charges if they don't fit/don't look right. (Hopefully you aren't staging an intervention at this point to have me turned into a twelve-step program for shoe addicts...Imelda Marcos Anonymous?? Ha) Anyway, please know that you are greatly appreciated. I have been telling everyone I know how great Zappos is! "
Nancy M., Jun 2, 2009
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