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A Happy Zappos Customer Says:

"Well I am glad that you guys worry about your customers overall satisfaction. It is nice to know that you guys actually read my comment about the shoes and in a nut shell offered me $20 because of the mishap. Just because you guys cared enough about me you guys can keep the 20 bucks and I'll just keep the shoes. I did order the same brand of shoes before but from Loserkids.com and there was no odor. I'm not saying you guys did this but non-the-less I am grateful and I will order from you guys again. Thank You. Sincerely a satisfied customer, "

Alessandro G., Jul 25, 2006

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