"I just received my Onitsuka Tigers a day earlier than I thought I would and I wanted to say thanks for going the extra mile for the customer experience. Your website is so easily navigable, with buttons exactly where I expect to find them. Your selection is outstanding, and when it's not you have a solution to that. (I just discovered the "Email me when my size becomes available" feature.) Even in your emails, good thinking on the many call-outs to the website with the link in every mention. I figure it's probably standard these days, but even remembering my payment info is another small thing on a long list of shopping easers (even though it makes spending dangerously simple, which, I realize, is the point). The addition of free overnight shipping is really a "duh" to the competition. Nice going. Thanks for putting so much thought into everything Zappos. Please high-five all of your contributing employees for me! Happy and loyal, "
Adriane H., Mar 12, 2007
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