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A Happy Zappos Customer Says:

"I just want to thank you for your great service. Last week, or before, I placed an order. I was not sure if I had done it right, as I have a new computer that I am "learning", (barely), and was not sure if my order went through. I wrote you an e-mail the next morning, went to the grocery store in the afternoon, upon returning home, I went to check my e-mail. Your company had not only answered me, but as I was sitting at the computer, I heard the UPS truck toot his horn, and by golly, there were my shoes!!!!!! I have spread the word to my friends and family and they could not believe it either. Thank you so much for not only answering my e-mail so quickly, but delivering my order so quickly too!!! Also, being so polite. Thanks again, "

Claire, Jan 12, 2007

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