"Dear Zappos.com, Hi, my name is Matthew and I ordered some skate shoes from you guys. A couple of my friends have ordered some shoes from here and told me how great you guys were. At first I thought this was like all the other sites, but when I purchased my shoes, I found it so easy and helpful (not just the checkout but the return and free shipping). I want to thank you guys for doing an awesome job and having 110% customer service and satisfaction. My friends and I expect to order more products from your wonderful and loyal services in the near future. You guys are so great I would rate you a 10 out of 10. Sincerley, "
Matthew T, Apr 8, 2006
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