"Greetings Zappos! I want to tell you how much JOY your excellent customer service brought me! From the time I ordered online, to the time my shoes were at my front door, was less than 24 hrs! AND the best part was when I opened the box, I noticed on one of the flaps in big letters was the words, "Packed with Happiness!" That so touched my heart!!! Just seeing those words brought an immediate smile to my face, and the warm feeling of happiness filled my being! To know that this order was filled in the spirit of love means too much! Moments after sending my online order, I received an email saying my order is being filled immediately. WOW! And another saying, the status of my order was upgraded without charge! And to find it at my door early the next day was just incredible!!! And to top it all off, to find that all of this excellent customer service had been performed WITH HAPPINESS! What a joy it is to do business with you!!! I just wanted to let you know how much your uplifting attitude brightened my day. "
Diane W., Jul 1, 2009
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