"Listen, I feel that primarily the only time companies hear from customers is when something goes wrong. Today, I wanted to write and express my sincere thanks to Zappos. I have used Zappos quite a few times now, each with great turnout. Not only is your website easily traversed, but I have never had an issue with the ordering process, which is where many sites fail. And the fact that I ordered shoes yesterday and they have already arrived, is a testament to how your company views its clients, and I appreciate that. Again, I don't know if there is one or many to thank, but you all are doing a smash-up job - impeccable - and I wanted to let you know. Loyal customer who plans to do a lot more shoe shopping on Zappos in the near future. "
Kel, Jan 13, 2009
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