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A Happy Zappos Customer Says:

"THANK YOU for your excellent service. Your on line service is excellent! I ordered these shoes during the late summer, and loved them! ONE of these shoes was accidentally left aboard a cruise ship in mid October. I tried to order them from you again as soon as we arrived home, but they were unavailable. Your on line service was able to tell me IMMEDIATELY that the shoes were not in stock. I did an on line search, and found another shoe company. I ordered the shoes from them. It took that company until 11/8 to let me know that the shoes were not in stock, and that they had cancelled my order. I emailed them, asked that I be removed from their mailing list, and told them that ZAPPOS offered much better service. Since I did not get the shoes from them, I was overjoyed to receive your email stating that the shoes were available now. Now you have emailed me and are sending my shoes in one day---WOW! Thanks from a happy, satisfied customer! "

Jule J., Nov 21, 2006

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