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A Happy Zappos Customer Says:

"Zappos, I am sure you hear this all the time but Zappos.com is by far the #1 customer oriented company I have ever ordered from on the entire world wide internet. When an order did not fit correctly, Zappos made the exchange virtually painless. A new order was shipped immediately and I wasn't even charged for it! On a separate order, I was not charged, so I called Zappos and let them know and gave permission for them to charge me for that order. They provided me with an unexpected reward and a few days later I received a personally hand written Thank You card from the gal I talked with on the phone for my honesty. If that isn't customer service then I don't know what is. Not only will I continue to buy all my footwear from Zappos but I will make sure my family and friends do as well. Thank you Zappos for taking care of your customers on a personal level and thank you Lisa R. for treating me with respect and taking time out of your busy schedule to write that Thank You card. You are a prime example of what every company's customer service department should be like. A forever returning customer, See what you’re getting into…before you go there."

Joshua G., Aug 6, 2007

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