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A Happy Zappos Customer Says:

"I just wanted to take a moment to thank you. I have been a customer for years and as someone who does A LOT of shopping online, let me just reaffirm you have the formula down! I used to work for Amazon years ago and I left because they couldn't figure out what you do so effortlessly- SERVICE. Free overnight shipping? Free returns? Congratulations on raising the bar for consumer expectations! I have never, NEVER been disappointed with your service or products and I will continue to spread the word: ZAPPOS! Loyal fan "

Darrel B, Apr 29, 2007

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