"Hello, I just received my order. I wanted to let you know that I am hooked. I had a great experience. When shopping, I spent some time chatting with your customer service rep and she was very helpful. I ordered a pair of flip flops for my daughter. The order process was easy, especially with Paypal, and I am very pleased with the product and the time it took for me to receive my product. I work in customer service and find that people are much more likely to complain than praise. This is a note of only praise. Thank you for a great online shopping experience, this will not be my last purchase from Zappos. Have a good one. Sincerely, "
Nicki I., May 31, 2009
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