"FYI, I am a loyal Zappos customer. I tell everyone I know what an incredibly easy online (or for that matter, even better than a physical store) shopping experience! I just tried, for the first and last time, another online retailer to purchase shoes online. What a joke. The most old-fashioned, time consuming return process. They can't hold a candle to Zappos! Thanks! "
Karen, Sep 29, 2007
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