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A Happy Zappos Customer Says:

"I really enjoy your awesome service and wonderful staff. The three times I've called everyone was extremely helpful and they always took the time out to answer all my questions and to help me with my 3 orders. My first experience went well so I decided to order again. I placed my order Thursday evening and the kind lady explained that you guys are closed on the weekend and I should receive the order on Monday. My shoes were here Friday when I got home from work. Ordering shoes online is pretty much a crapshoot but both reps explained if they don't fit to send them back 'free of charge' and I did. The next guy I talked to was very concerned, prompt, and helpful. He asked a handful of questions and had an order sent out at lighting speed. I think he emailed me a return label and I slapped that puppy on the box and the rest is history. Today I received a Zappos.com thank you letter from him and I thought that was remarkable. I'm also the coach of a mens team here in the AZ and I told my guys about you. Today I also sent them a text reminding them about your website, overnight shipping, and awesome service. Thanks again guys, "

Matt R., Feb 20, 2008

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