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A Happy Zappos Customer Says:

"Just had to e-mail you all (yes, even though this is one of many hundreds of e-mails you might get in a day!) to say THANKS. I order from you all a lot (well, at least for me.) Up until last night you all were the only online shoe place I ordered from. Last night I found you had stopped carrying the Asics cross trainer that I had always used, so I went to another website to find what I needed. I called and talked to a very knowledgeable person, and ordered 1 pair of Asics shoes. Yes, they were cheaper, BUT I have to pay to send it back to them, making the deal almost the same as yours. AND they are on the west coast, and so are you, BUT you ship to me from the Midwest (I live in NC), and I ALWAYS get my order in less than 48 hours after I click send!!! And so, I went to Zappos.com and ordered 3 more Asics to compare. Who knows which shoe I will end up with? BUT the fact that I will receive your box quicker and I can return it all and get a full refund if I don't like it is what is the deal maker here. Since I order a new pair of Asics every 3 mos., I know I have to find a new favorite Asics, and I will order them from Zappos.com in the future!! Thanks guys. Your choice to have a warehouse in the Midwest was not appreciated by me until last night! "

Trisha M., Apr 15, 2009

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